Amazon Alexa, The Need for Better CRM, and Trust

http://feedproxy.google.com/~r/chrisbrogandotcom/~3/hvMUivoNLSQ/ <p>Amazon Alexa and Google Home have the same problem: they can do some really clever things that make them feel “real” to us, but the illusion is easily shattered. You might think “So what? That’s Amazon’s and Google’s problem.” But the thing is you need this, too. Smart Speakers Aren’t All That Smart I can […]</p>
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